Refund policy

Online Exchange and Return Policy

We want you to be happy with your purchase! Items returned within 30 days of invoice date can be exchanged or refunded if:

Item is not worn, used, washed or damaged.
Item is free of dirt, hair, and odors.
Item has all original tags and labels.
Item must be returned in its fully intact original shipping box/bag or other secure shipping method.
Shoes must be returned in their original shoe box with all accessories (stickers, laces, etc), and must be carefully packed in their original shipping box or other secure shipping box. We will not accept shoes returned in only a shoe box.

Please contact us at returns@newstaractive.com with your purchase information.

We will contact you as soon as possible during regular business hours. Please return with our provided return authorization included in the return shipment. Packages without return authorizations will not be accepted.

Customers will be responsible for return shipping label cost. We recommend an insured carrier. We do not accept C.O.D. returns.
Damaged, Defective & Wrong Item

Please contact us at returns@newstaractive.com with purchase information if you find your item is damaged, defective, or wrongly shipped. We will gladly cover return shipping to quickly get you the item you are looking for whenever possible or a refund if we cannot. Items must be damaged, defective or wrongly shipped. We do not cover regular wear and tear or general buyer's remorse.